Refund and Cancel Subscription

Refund & Cancel Request

Have you tried submitting a support request before to solve your issues? We would love to help you any way we can. If you still prefer a refund or cancel your subscription, please complete the form below and we'll review your request and process it as quickly as possible.

Refund or Cancel subscription?

Refund
Cancel subscription

Please let us know why you want a refund

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Why do you want a refund?*

Which one?

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Please let us know why you are canceling your subscription

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Why do you cancel your subscription?*

Which one?

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Purchase Information

In order to proceed your request, we need more information, also, you'll be contacted back on your email address to confirm the request.

Name*

First Last

Purchase Email*

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SecuPress Licence Key*

Purchase date

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Purchase Amount

Purchase Transaction ID*

Comment or remark

Acceptance of Refund Terms

We firmly believe in and stand behind our product 100%. However, we understand that it cannot work perfectly for everyone all of the time. If the “14 days trial” version of SecuPress is available, you can decide to keep it or not during these 14 days. If not available, we refund you only during the 14 days since of your original purchase.

A couple of small points:

• We will process your refund as soon as we’re able to, in a maximum of 7 working days. In some cases we might ask you for the opportunity to resolve the issue for you.
• Refunds may only be issued within 14 days of the purchase date. After 14 days no refunds can be processed.
• Refunds do not apply to product upgrades or annual renewals.
• You can ask for a refund, but we recommend you to ask support before.
Read all Terms and Conditions

Acceptance*

I've read and accept the Refund Policy terms

Acceptance of Cancel Terms

We firmly believe in and stand behind our product 100%. However, we understand that it cannot work perfectly for everyone all of the time.
When you cancel your subscription, you can still enjoy you licence for the rest of your period. Once finished, SecuPress will ask you to downgrade to the Free version, do it or you won't receive the free updates.
Also, canceling is not refunding. Once canceled, your subscription won't debit your account (bank or paypal) on the renewal period.
You can not cancel a renewal, you can now cancel an upgrade, only the main subscription.
Read all Terms and Conditions

Acceptance*

I've read and accept the Refund Policy terms